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Galtak Houseware appreciates the trust of our
customers. To provide best service and security
to our customers are our first priority. Galtak
Houseware believes that it is a disgrace to sell
customer lists to other companies. To make sure
customers feel secure to shop at our site, we
take all precaution to safe guard information
trusted to our company. We do not lend or sell
your information to any company for any
marketing and promotional purposes. We do not
collect or analyse information on our site
visitors nor do we keep our database on line. We
retrieve our orders from our web server very
frequently, and once we have taken them off the
server, they stay off the server. Since our
database is NOT connect to the web, your
personal information therefore is not accessable
to any third party at all. |
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Galtak Houseware
make every effort to provide a better service that customer
will receive the merchadise in good condition. However,although rarely, we
realize sometimes customers receive products that are defective ,damaged or
wrong item. However, we regret that no merchandise may be returned without
out a Return Authorization Number. |
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Damaged Items: |
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Please examine the products immediately upon
receipt. All damaged claims must be initiated within 48 hours. Please
contact us at our toll free 1-866-886-3811 or email to
customerservice@galtak.com
so that we can contact the carrier immediately. After we receive the
confirmation of the claim from the carrier, we will either send you a
replacement or a refund. Some carrier offer a very short claim period.
Therefore the earliest of reporting is the most preferred. Please keep the
merchandise, the packaging and the materials. Once the claim from the
carrier is confirmed, they will inform you of the handling of the damaged
merchandise. |
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Defective Item: |
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If an item is defective, please contact us at
1-866-886-3811 or email to
customerservice@galtak.com
within 30 days of delivery. For electric appliances, manufacturers differ in
defective product policies. Galtak will handle the defective product
according to the manufacturer's warranty policies. Other products, we will
replace it promptly. Return Authorization Number will be
send to you by email accordingly. |
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Wrong Item : |
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If you received a wrong merchandise, please
contact us at 1-866-886-3811 or email to
customerservice@galtak.com, we will send you the return instructions and
the Return Authorizaton Number for the wrong item. After
the carrier pick up the wrong item, we will send you the replacement. |
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To return a merchandise |
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Galtak will accept returns only on merchandise
in new, unused and untested condition, with the original box/packaging, all
accessories and paper work within 2 weeks of delivery. Please contact us at
1-866-886-3811 or email to
customerservice@galtak.com, we will send you the Return
Authorization Number. After we have received and inspected the
product, a refund will be issued for the merchandise only. Customers will be
reponsible for all shipping charges. No refund will be given for merchandise
that cannot be sold as new. |
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